Refund policy

Returns

Due to the live and fragile nature of corals, Cherry Corals does not accept any returns on live corals.  

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
If you decide to cancel your order before it ships, your order will be refunded.  Keep in mind this process may take 5-7 business days depending on the type of card used and the bank involved.  There are no refunds for corals or shipping charges after an order has been picked up by either UPS or FedEx. If a loss occurs we will, at our discretion, issue a store credit (does not expire), or provide a replacement.